Easy Returns
At RugZar, we want you to feel completely confident in your purchase. If you're not happy with your rug, contact us within 14 days of receiving your order, and we'll help.
Return Window
You have 14 days from the date you receive your order to contact us and request a return. After this 14-day window, we're no longer able to accept returns.
Return Shipping Costs
Since our rugs ship from an overseas warehouse, return shipping is arranged and covered on your end when sending the item back to us. If you'd like guidance on shipping options for your region, just reach out, and we're happy to point you in the right direction.
How the Return Process Works
Contact us within 14 days of delivery to request a return
Pack the rug securely and send it back to us using a shipping method of your choice
Once we receive and inspect the returned item, we'll issue your refund to your original payment method
Condition Requirements
Returned rugs must be in their original, unused condition, not washed, cleaned, or altered in any way, and free of odors, stains, or damage beyond normal inspection handling. If a returned item doesn't meet these conditions, we won't be able to process a refund, and return shipping back to you will be at your expense.
Custom Rugs Are Final Sale
Because Custom Rug orders are made specifically to your requested size, palette, and pattern, they cannot be returned or refunded once production has begun.
Questions About a Return?
Reach out to us anytime at info@rugzar.com, and we'll help you through the process.
