Frequently Asked Questions (FAQs)

• Free shipping worldwide
• Hassle-free returns within 14 days
• Competitive pricing with no retail overhead
• Secure online shopping with responsive customer care
• High-quality, handpicked rugs in stock and ready to ship
• Trusted by customers worldwide

We use high-resolution photography, but colors may vary slightly depending on your screen settings.

The fringe is the edge where warp threads are tied off to secure the rug's structure. Fringe length can vary depending on the design and age of the carpet.

Yes, shedding is common in handmade wool rugs and generally reduces after the first few vacuums.

We recommend a rug pad, especially for thinner rugs, to prevent slipping and add extra cushioning.

Browse the collection, select a rug, and click "Add to Cart." Complete your purchase at checkout by entering your details and choosing a payment method.

Yes, email us with the product SKU, your contact details, and delivery address, or reach out via WhatsApp or our Live Chat and we'll help you place the order directly.

We're an online-only store, which helps us keep prices honest; our full collection is available exclusively on our website.

We don't produce a static catalog since our collection updates constantly, the most current listings are always on the website.

Yes, our Custom Rug program lets you choose the exact size, palette, and pattern for a piece made specifically for your space.

Yes, a RugZar Gift Card lets the recipient choose their own rug from the full collection.

We accept credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, Klarna, and USDC cryptocurrency. Bank transfer is also available on request.

Yes, all transactions are processed through Shopify's encrypted checkout, and we never see or store your full card details.

Delivery typically takes 7–9 business days. We ship via DHL, FedEx, UPS, or DTDC depending on your location.

Yes, once your order ships, you'll receive an email with tracking information.

Yes, we ship to over 70 countries. Select your destination at checkout, and your order will typically arrive within 7–9 business days.

Every order ships free, worldwide.

Yes, we offer a 14-day return policy. Contact us to start a return, and pack the rug securely for its trip back to us.

Refunds are issued to your original payment method once we've received and inspected the returned item.

Since our rugs ship from an overseas warehouse, return shipping is arranged and covered on your end. Reach out, and we're happy to help point you toward shipping options.

Custom Rug orders are made specifically to your requested size, palette, and pattern, so they're final sale and can't be returned once production has begun.

For small spills, blot immediately with a soft cloth and mild soap. For deeper cleaning, we recommend having your rug professionally cleaned every 3–5 years rather than washing it yourself.

Regular vacuuming, rotating every few months, and keeping the rug out of direct sunlight will help it stay beautiful for years. See our full Rug Care guide for more detail.